Shipping policy
Shipping Policy
1. Order processing time
All orders are processed within 1–3 business days (excluding weekends and holidays). During high-volume periods, processing may take a little longer, so we can't be held responsible for delays this may cause.
2. Shipping method
We offer one shipping method: Tracked Shipping.
- Orders under $50: $7.95
- Orders of $50 or more: free
3. Where we ship & delivery times
We currently ship to the United States, Canada, and Australia. Orders typically arrive within 6–9 business days after processing. Every order ships with tracking.
4. Shipping restrictions
None within the countries we serve.
5. Order tracking
Once your order ships, you'll receive an email with a tracking number to follow your order on the carrier's website.
6. Damaged or lost items
If your item arrives damaged or your order is lost in transit, please contact us. We'll work with you to resolve it as quickly as possible, which may include a refund or a replacement.
7. Customs & import duties (Canada & Australia)
For orders shipped to Canada and Australia, customs or import duties may apply on arrival, depending on your country's regulations. These charges are set by local authorities and are the customer's responsibility.
8. Contact
Questions about your shipment? Email us at hello@bird-zen.com.