Refund policy
Refund Policy
Cancellations
We want your experience with us to be easy and worry-free. If you change your mind after placing an order, you have a generous 24-hour window to cancel it at no charge. Cancel within that window and we'll be happy to process a full refund within 2–3 business days (depending on your bank's processing time). Your satisfaction is our top priority.
Damaged or incorrect items
If your product arrives incorrect, defective, or damaged in transit, please contact us. We'll either refund or reship your order at no extra cost to you. We'll just need a photo or short video of the damaged item to process the reshipment or refund. If we ask you to send the item back, we'll walk you through the steps and cover the return shipping.
Returns
We want you to love your purchase. If you're not completely satisfied, you have 30 days from the delivery date to request a return — just reach out to our support team and we'll do everything we can to help.
To be accepted, returned items must be in their original condition, complete with all original packaging. Please note that customers are responsible for return shipping costs.
To start a return or cancellation, email us at hello@bird-zen.com. Our team is available 7 days a week, and we usually reply within 24 hours.
This return policy applies to orders shipped within the United States.
Who covers return shipping?
If the item arrives damaged, BirdZen covers the return shipping. If you change your mind within the return window, return shipping is the customer's responsibility.
Logistics & carrier responsibility
We do everything we can to ship your order quickly and reliably. Once a package is handed off to the delivery carrier, however, transportation and handling are their responsibility. We can't be held liable for delays, losses, or damage caused by the carrier. If an issue comes up, we recommend contacting the carrier's customer service directly — and we're always here to help you through the process.
Money-Back Guarantee
BirdZen offers a money-back guarantee. Please note this guarantee does not apply if:
- The item has been damaged after use
- Delivery from the carrier was refused
- The issue is a delay, loss, or damage caused by the shipping carrier
For any further questions about our return and refund policy, contact us at hello@bird-zen.com.